JBL Headphones Not Charging: How to Fix [Troubleshooting Guide]

Are you a fan of JBL headphones? JBL is a renowned brand famous for producing high-quality audio devices. The brand started making audio products in 1944 and has been ruling the industry ever since. Over the years, JBL developed incredible audio devices, including headphones. However, like any electronic device, JBL headphones can also encounter problems, one of them being the charging issue.

Although it’s not uncommon, that doesn’t change the fact that it can be quite frustrating. Nonetheless, if your JBL headphones are not charging, we are here to help. This article aims to help you troubleshoot and understand the possible reasons behind this problem. So without further ado, let’s get started!

Troubleshooting JBL Headphones Not Charging Issue

It is important to understand the problem first to find the best solutions. We will determine the underlying causes of the JBL headphones not charging and then look at the possible solutions. Let’s jump right into it.

#1 Faulty charging cable

A faulty charging cable is one of the most common reasons for charging issues with JBL headphones. Charging cables are sensitive and prone to damage. Especially if you fold the cord into coils frequently to carry them in your backpack, it can break easily.


First, check the cable for any visible damage, like frayed wires or broken connectors. If you notice anything, try using a different USB cable. If the problem persists, the issue may be somewhere else.

On the contrary, your cable is at fault if it starts charging. You will have to replace the cable with a new one. Opt for a high-quality charging cable suitable for your JBL headphones to avoid future problems. While at it, ensure the adapter provides enough power output to charge your headphones properly.

#2 Clogged charging port

If your cable is working fine, the charging port is the next thing to look for. A clogged USB charging port is another fundamental reason behind the JBL headphones charging issues.

Over time, debris, dust, or lint can accumulate in the charging port of your JBL headphones, obstructing the connection between the charging cable and the device.


To solve this issue, you will have to clean the charging port. It is not a complicated task. Even if you’re doubtful about the dirty port, clean it anyway, as it’s always a good practice to inspect and clean the charging port regularly for better performance.

You can use a small brush or a cotton bud stick to clean the port. Be gentle to avoid damaging the port while cleaning. You can also take the help of compressed air to get rid of the dust particles and lint.

#3 Damaged charging port

The JBL headphones are known for their fantastic build and the use of high-grade raw materials. However, just like the cable, the charging port is a delicate part that can damage if dealt with harshly.

Another possible cause behind the charging issue can be a damaged charging port. You can try setting the headphones using a different charging device to cross it out of the list.


Connect the headphones to another compatible charger or USB port to see if they start charging. If they do, it indicates that the issue lies with the original charging device or port needing an expert’s assistance.

If the charging port has broken from the circuit board, it needs to be reconnected to solve the problem. Let a professional do the job, as this is not something someone with no technical knowledge in the field should try.

#4 Your JBL headphones may need a reset

If there’s nothing wrong with the cable and you’re done inspecting and cleaning the charging port, maybe your JBL headphones need a reset. Performing a reset can often resolve charging issues.


Find out,

How you can reset your JBL headphones?

Step 1: Find the Power button on your headphones and press it to switch off the headphones.

Step 2: You should hear a beep sound to indicate the turning off of your device.

Step 3: Press and hold the “Volume up” and “Volume down” buttons simultaneously for the next 20 seconds.

Step 4: You can let go of the buttons once you hear the beep sound again.

After resetting your JBL headphones, connect the charger again and see if it works. If it does, you are good to go. Otherwise, let’s move on to the next one.

Note: It is best to refer to your device’s user manual or the manufacturer’s website for specific instructions on resetting your particular JBL headphones.

#5 Fully drained battery

If the battery of your JBL headphones has drained entirely, it may take a while for the headphones to respond to charging attempts. If there’s nothing wrong with the headphones or the battery, charging longer than usual can allow the exhausted battery to regain strength.


Connect the headphones to a power source and give them time to see if the charging indicator light turns on. Keep them plugged in for a minimum of 8 hours, and if possible, charge them overnight.

Note: Don’t let the battery of your JBL headphones drain thoroughly. It can be damaging to the battery and decrease its lifespan.

#6 The Headphones Are Not Getting Enough Power

If the power source you use to charge your JBL headphones does not provide sufficient power output, it can disrupt the charging process.


Try connecting the charging cable to a different USB port or use a wall adapter instead of a computer or laptop USB port. Some USB ports on specific devices may not deliver enough power to charge the headphones effectively.

#7 Unusual charging temperature

Sometimes, if your JBL headphones are exposed to excessively high or low temperatures, they may refuse to charge in order to safeguard the internal components. In times like this, ensuring that your headphones are at an appropriate temperature before attempting to charge them becomes crucial.


For instance, if you feel that the headphones are heated up, try relocating them to a room with air conditioning for a brief period.

Conversely, if they feel too cold, place them near a heater for a while to raise their temperature slightly. Please don’t do either for extended periods; it can do more bad than good.

After adjusting the temperature, proceed to connect the charger to your headphones. At this point, they should readily initiate the charging process.

#8 Outdated firmware

Outdated firmware can be another reason behind your headphones having charging issues. The JBL headphones need to be updated with the firmware to function correctly. If you suspect this might be the case, you can simply check for updates and install if anything is available.


Here’s a step-by-step guide on-

How to update the firmware on your JBL headphones?

Step 1: You can start by downloading and installing the JBL app on your device.
Step 2: After that, open the app, connect the headphones to it, and select the headphones from the app.
Step 3: You should see details about the update after selecting your headphones. If the update is available, you will see an orange circle.
Step 4: Simply tap on the circle and then tap install. Your headphones should have updated firmware now.

#9 Your PC is in sleep mode

Sometimes, you connect your JBL headphones to your PC to charge without noticing that the PC is in sleep mode. While in sleep mode, your PC cannot charge the headphones, which can lead to the battery draining fully.


When you plug your JBL headphones into the PC, check first if the PC is in sleep mode. If it is, follow the steps below to disable the mode so your headphones can get charged.

Step 1: Go to the settings of your PC.
Step 2: Go to ‘System and Power.’
Step 3: move to the ‘sleep’ options and pick ‘never’ to disable the sleep mode.

#10 Issue with the charging case

There can be something wrong with the charging case disrupting the charging process. The charging pins, adapter, and USB port inserter can wear out and damage with time. Especially if you are using an old or replacement case, chances are one or more parts of the case are faulty and causing the charging issue.


You must check the case thoroughly if you’re having trouble with it. Also, inspect for a used, old, or replacement option.

To clear away any rust off the pins, you can use a collection of pliers to draw them out and then clean them. Sometimes, the pins might be too pressed inward and must be adjusted to support the socket. Nonetheless, if you can’t understand how to handle this, you should take help from an expert.

#11 Dead batteries

If you are unable to solve the issue after trying everything else, your headphone’s battery may be the problem here. If the battery expires, you can’t make it work with this, no matter what.


You need to buy a new set of batteries for your JBL headphones. Make sure that you get them in the correct polarity. It is better to take help from a technician for the job.

When Should You Contact Customer Support?

If your JBL headphones suddenly refuse to charge appropriately or at all, you can first opt for the mentioned troubleshooting steps to see if any of them solves the issue for you. However, if your headphones are still not charging, they could have internal problems requiring expert assistance.

This is exactly when you should contact JBL customer support. Please provide them with detailed information about your issue and the steps you have already taken. They can assist you further and provide specific guidance based on your headphone model.

Also, share with them your experience with the headphones so you can leave with more knowledge about how to maintain them properly. If you have a warranty, remember to show it to them. If a replacement is needed and possible, they will process it for you.

How To Maintain JBL Headphones For A Long-lasting Experience

Now that you know how to handle charging issues with the JBL headphones, let’s invest our time in learning how you can take better care of them to ensure a long-lasting and optimal experience. Check out the tips that can help maintain your JBL headphones below.

Clean your headphones regularly

Cleaning your headphones is a good practice that should be followed religiously. Over time, dirt, oils, and debris can accumulate on the headphones. They are bad for the headphones and harmful to your health.

It would be best to clean your JBL headphones properly to ensure healthy product usage. As you opt for it, wipe the ear cups, headband, and any other surfaces with a soft, slightly damp cloth.

Avoid using harsh chemicals or solvents that could damage the materials. Cleaning them will help maintain their appearance and prevent build-up affecting sound quality.

Store your headphones properly

When your JBL headphones are not being used, don’t randomly throw them out in your bed or somewhere unsafe. It would help if you built the habit of storing them in a safe and dry place.

Make sure to avoid leaving them in extreme temperatures, direct sunlight, or humid environments. Keep them in a protective case or pouch provided by JBL to prevent scratches or accidental damage.

Treat with caution and delicacy

Your JBL headphones, like any other electronic device, are prone to damage. The things we are extra careful about initially become the most neglected as time passes. However, this shouldn’t happen to your headphones.

It would help to treat your JBL headphones cautiously and delicately to prevent unnecessary wear and tear. Avoid twisting the cables forcefully, as this can damage the internal wiring. When folding or adjusting the headphones, do so gently and according to the manufacturer’s instructions to avoid strain.

Disconnect your JBL headphones properly

When you’re done using your JBL headphones, disconnect them correctly from the audio source. Avoid pulling the cable forcefully, as this can damage the connectors or the audio jack. Gently disconnect the cable by holding the connector and pulling it straight out.

Don’t expose your headphones to moisture

As the JBL headphones are not typically designed to be waterproof or water-resistant, it is crucial not to expose them to moisture. You must keep your headphones away from rain, excessive sweat, or liquids.

Even after being cautious, your headphones get set; dry them immediately. Also, make sure that they are fully dry before using them again.

Avoid immoderate volume levels

Using your JBL headphones at the maximum volume levels is not ideal. It is not only bad for your ears but also can strain the speakers of your headphones. Therefore, try to keep the volume at moderate levels and take breaks to give your ears and headphones a rest.

Check for firmware updates regularly

Firmware updates are essential for the JBL headphones. They can offer performance improvements, bug fixes, and additional features. Therefore, check for updates regularly and install them whenever available to keep the headphones up-to-date.

Are JBL Headphones Good?

Yes, JBL headphones are generally of good quality. JBL is a well-established brand with a history dating back several decades. They are recognized for producing a wide range of audio products, including headphones.

Check the list below to learn about the best features of the JBL headphones.

  • JBL headphones are known for delivering impressive sound quality. They offer clear audio with good bass response across their product lineup.
  • The headphones are durable and sturdy. They are made with high-grade materials to ensure longevity.
  • The headbands and earcups are often padded for comfort.
  • Whether you’re looking for wireless, noise-canceling, sports-oriented, or budget-friendly options, JBL has a diverse selection.
  • JBL has embraced wireless technology and offers a variety of Bluetooth headphones.
  • The brand incorporates active noise cancellation (ANC) technology in some headphones.


We discussed the reasons and possible solutions to get your JBL headphones charging again. Let’s look at some commonly asked questions by music enthusiasts and JBL users all around the world to gain more insights on the topic.

Q. The battery life of my JBL headphones is shorter than expected. Should I be worried?

A. Battery life can vary depending on the specific model of JBL headphones. It also depends on how you use and maintain the headphones. However, noticing a significant decrease in battery life compared to when the headphones were new could indicate a battery issue. If the troubleshooting guides don’t help, you should contact JBL customer support for the best solution.

Q. Is it okay to overcharge my JBL headphones?

A. Overcharging the headphones is not well perceived. If your headphone’s battery has drained completely, it may take longer to charge. In this case, charging them overnight may help.

However, you should avoid overcharging or charging for extended periods otherwise. Overcharging is bad for the battery. Instead of improving, it can reduce its lifespan. Moreover, it also affects the sound quality of your device.

Q. How do I know if my JBL headphones are charging?

A. You can find out whether your JBL headphones are charging by checking the charging light indicator. You can find the indicator near the power button.

When you connect the headphones to the charger, the indicator should light up with a faint sound. Similarly, after fully charging, the indicator will light up again with another sound indicating the end of charging. This is the sign for you to take them off the charger.

What We Think

After going through all the reasons and troubleshooting guides, we realized that you can’t always avoid issues with your electronic devices. However, there are always ways to extend the lifespan and enhance the user experience.

At the same time, we checked the incredible features that JBL headphones come with. Also, the brand works hard to promote better quality products to satisfy their customers all the time, which is a good thing.

Charging issues should not stop you from purchasing or continuing to use JBL headphones. The better way is to get a hold of your habits and maintain the headphones well to avoid frequent problems.

Also, if you can’t make it work with any of the mentioned troubleshooting steps, don’t stress over it and consult an expert or contact JBL customer support instead. There are always people who can help!

Final Words

JBL headphones not charging can be a frustrating experience, but by following the troubleshooting steps outlined above, you can identify and resolve the issue. So whenever you face such problems, please don’t panic and try the steps to solve them.

And if you can’t solve the issue yourself, you can consult the user manual, visit the JBL website, or contact JBL customer support. We also shared some maintenance tips that can help extend the lifespan of your JBL headphones.

Finally, we hope our article helps you find a better solution for your JBL headphones charging issue, and you get to enjoy a long-lasting, high-quality audio experience with them.

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